Frequently Asked Questions
Everything you need to know about your Hairgenetix journey.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are Hairgenetix products safe for color-treated hair?
Yes, all our formulas are sulfate-free and paraben-free, making them specifically designed to be safe and gentle on color-treated or chemically processed hair.
How can I track my shipment?
Once your order has been processed and shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer wholesale or bulk purchasing?
Yes, we provide bulk pricing for salons and retail partners. Please contact our support team via the 'Contact Us' page for more information on wholesale accounts.